VIP Lakeside Pick-up/ Drop-off (Add-on)

Service Description

VIP Lakeside Pick-up‘ Drop-off (Add-on) Mountain Island Lake Cruises offers VIP Lakeside pick-up for those who have lake access from their home or community. VIP service includes pick-ups & Drop-offs when added to a “Session” or activity. As such, please select this “add-on” to coincide with the start time of your session and include the address/location in notes. Mountain Island Lake Cruises & their Captains prioritize the safety of guest and equipment highly. Request for VIP Lakeside Pick-ups are reviewed and ultimately at the discretion of the assigned Captain. The presence of debris, vegetation, and/or water levels less than 4 feet are examples of conditions or locations not conducive to this particular add-on. In the event the captain makes the decision to decline the request based on location, notification will be given prior to the session date to identify an alternative public access location (i.e. or other two pick-up destinations “Riverbend Boat Ramp” & “Neck Road Boat Ramp”)

Cancellation Policy

Cancellation Policy: To receive a refund for a scheduled reservation, customers must cancel their reservation at least 7 days prior to the scheduled appointment. Cancellations made within 7 days of the scheduled appointment will not be eligible for a refund. Rescheduling Policy: Customers may reschedule their appointment by contacting us at least 48 hours prior to the scheduled appointment. Failure to reschedule within this 48-hour window may result in the forfeiture of the appointment. Weather Policy: We cruise rain or shine… Plus what’s a little water when you are on the lake! In the event inclement weather or dangerous conditions impact the session. The reservation can be rescheduled at no penalty. Please note that adherence to our cancellation and rescheduling policies is essential to ensure a fair experience for all our customers. Thank you for your understanding and cooperation. - The Mountain Island Cruises Management Team

Contact Details